Return to repayment: Now that the COVID-19 payment pause has ended, we want to know if you have received a billing notice in error.





Please note, in this survey we will refer to your dischargeable or BD-related federal student loans as your "Relevant Loans."


If the school you are reaching out about does not come up as you start typing, type "Other."




To select multiple loan types, hold down "Ctrl" while clicking each type of loan you have.
Direct Loans are federal student loans that are originated by and held by the Department of Education. There are two types of FFEL(P) loans: some are held by the government, and some are held by private bank lenders. Loans held by private bank lenders are known as “commercially held FFELs.” Although both are considered “federal loans” because they were authorized by federal law, payments that you made on commercially held FFEL loans were made to bank lenders, not to the Department of Education. The Department of Education does not have the legal authority to refund payments made to commercial lenders. Please note that some companies service multiple kinds of loans. For example, Navient can service Direct, FFEL, and/or private loans. Therefore, knowing that you have loans with Navient (or another servicer) is not an indication of the type of loans you have. If you’re unsure whether you have Direct or FFEL loans, or whether your FFEL loans are commercially held, please visit the National Consumer Law Center’s Student Loan Borrower Assistance page for helpful resources on figuring out what kind of loans you have. If you want to find out who your federal loan servicer is, click here. If you’re unsure whether your loans are private, you can call your servicer and ask, or you can cross-reference your credit report with your Federal Student Aid (FSA) information.





Please click here for more information on the refund you may be entitled to as a Sweet class member. 



MM/DD/YYYY

Please type only the number value. For example, enter $1,500 as 1500.


(e.g., screenshot of payment made in your federal loan servicer's portal)